Shipping policy

This policy applies to orders from Germany and the Netherlands. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

A. Shipping Costs

Free shipping on all orders 

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME:
Transit time is (5-8) Business Days (Monday to Friday)
Handling time is (1-2) Business Days (Monday to Friday)
Order cut-off time will be 11:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

C. DELIVERY TERMS

We ship with USPS, UPS, and FedEx.

D. ADDRESS CHANGE

The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at support@elegateclo.com

E. CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

F. DAMAGED PACKAGES IN TRANSIT

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.